Quick Answers, Easy Stay
Are there any facilities available on board?
Most ships are equipped with comfortable seats, air-conditioned cabins, safety equipment and other supporting facilities.
How do I contact customer service?
You can contact our team via WhatsApp: +62 857-4357-6742, email: info.fastboattogillis@gmail.com, or the contact form available on the website for further assistance.
Can I cancel my order?
Cancellation policies follow the terms and conditions of each fast boat operator and may differ for each route.
What payment methods are available?
We provide various safe and easy payment methods for customer convenience.
What if the weather is bad?
Departures may be delayed or cancelled for passenger safety at the discretion of the operator and port authorities.
Is the fast boat safe to use?
Yes, the operators we work with prioritize safety standards and are equipped with adequate safety equipment.
Can I change my departure schedule?
Schedule changes depend on seat availability and fast boat operator policy.
How long should I arrive at the port before departure?
We recommend that you arrive at least 30–60 minutes before your scheduled departure time.
When will I receive my tickets after placing my order?
An e-ticket will be sent via email or WhatsApp after payment is successfully confirmed.
How to book fast boat tickets?
You can easily book tickets on our website by selecting the route, travel date, and number of passengers, then completing payment.